Stadium Policies
Insight Bowl
The cost of parking at the Insight Bowl is as follows: $20 per car, $100 per RV, $150 per bus and $80 per limo. Passes may be purchased at the Insight Bowl Ticket Office or online at www.insightbowl.org. Parking may be purchased on game day in Lot I only. No parking passes will be available for purchase or pick up on game day at the ticket office/will call area. All parking passes must be picked up by December 29 at the Insight Bowl Ticket Office during regular business hours, 8:30 a.m. 5:00 p.m.
All parking lots, including bus and RV lots, open at 4 p.m. Vehicles will not be allowed to arrive the evening before or remain the night after a game. Parking for the Insight Bowl is at your own risk. Neither the Insight Bowl nor Sun Devil Stadium is responsible for any damaged or stolen property. For alternative transportation options, please visit www.valleymetro.org for information on the Metro Light Rail.
Tailgating
Fans may tailgate behind their cars in the parking lots but may not reserve parking spaces surrounding their cars for tailgating. No overnight parking will be allowed before or after the game. Consumption of alcoholic beverages is legal only in designated tailgating areas and specific events sponsored by the Insight Bowl. No canopies are allowed. Natural gas and propane are permitted in the parking lots. Charcoal grills require a fire extinguisher. All charcoal must be disposed properly. Tailgating in all parking structures is limited to the top level only and with propane only. Charcoal fires are not permitted on any level of a parking structure.
Children
Children ages 2 and younger do not need a ticket. Children ages 3 and older need their own ticket in order to enter the stadium.
Disabled Seating
Accommodations may be made for patrons with disabilities. Please contact the Insight Bowl Ticket Office at (480) 350 0911 or (800) 635 5748 or visit www.insightbowl.org for more information on disabled seating.
Lost or Stolen Tickets
If your ticket is lost or stolen, please contact the Insight Bowl Ticket Office at (480) 350 0911 or (800) 635 5748 as soon as possible to be issued a duplicate pass. The cost of replacing a lost ticket is face value of the ticket. The duplicate pass will supersede the original. In the event of a stolen ticket in which you can provide a police report, you will not be charged for a duplicate pass. Should original tickets be found, they may be returned to the Insight Bowl Ticket Office for a full refund within two weeks following the date of the game.
Ticket Office Information
The Insight Bowl Ticket Office is located at 7135 East Camelback Road, Suite 190 in Scottsdale, Arizona. Tickets may be picked up at this location through Thursday, December 29, 2011. The Insight Bowl Ticket Office will move to the Sun Devil Stadium box office on game day only, Friday, December 30, 2011.
Ticket Resale/Scalping
The resale of tickets, regardless of price, is prohibited at the stadium and within the parking lots. Fans who purchase tickets from someone other than the Insight Bowl do so at their own risk as those tickets could be counterfeit. The Insight Bowl is not responsible for and will not provide a replacement nor a refund of any kind for invalid tickets purchased through a secondary provider.
Will Call
Will Call will be open from 8:30 a.m. 5:00 p.m., Monday through Thursday, December 26 29 at the Insight Bowl Ticket Office in Scottsdale. On game day, Friday, December 30, Will Call moves to Sun Devil Stadium. Please contact the Insight Bowl Ticket Office for weekend/holiday hours. Items purchased over the phone or online will be placed in Will Call two days after the purchase. Items purchased over the phone or online within 10 days of the event date will automatically be placed in Will Call.
Guests picking up their tickets from Will Call on game day must go to the main box office located on the south side of Sun Devil Stadium beginning at 4 p.m.
Will Call locations: NCAA designated player Will Call on the south side of Sun Devil Stadium; home team at the southeast gate; visiting team at the southwest gate. Player Will Call opens at 6:30 p.m. on game day. The ticket office will close at halftime of the game.
A photo identification card that corresponds with the purchaser s name and credit card used to purchase the tickets are required to claim Will Call items.
Alcohol
No alcoholic beverages may be brought into the stadium. Fans may purchase alcohol from a concession stand but will not be able to purchase alcohol from their seats. A limit of two alcoholic beverages will be sold per transaction. Alcohol sales cease at the beginning of the third quarter of the game. Any attempt to bring alcohol inside the stadium or possession of an alcoholic beverage not purchased from the concessionaire may result in ejection. State of Arizona law prohibits the sale of alcoholic beverages to persons under the age of 21. All fans should be prepared to show proper identification if requested by the concessionaire staff member. Fans providing alcoholic beverages to persons under 21 years of age will be ejected from the stadium and subject to arrest.
Animals
Guide dogs, signal dogs or other animals individually trained to do work or perform tasks for the benefit of an individual with a disability may enter the stadium with that individual. No other animals are allowed inside the stadium.
Automobile Assistance/AAA Arizona
Automobile assistance will be available in the parking lots surrounding the stadium provided by AAA Arizona, the official towing partner of the Insight Bowl. To contact AAA, please look for signs in the parking lots for information.
ATMs
ATMs are located throughout the stadium for your convenience in the following locations: Front of the ticket office; directly south of Sun Devil Stadium; southeast and southwest gates; main concourse behind sections 7, 18, 26 and 33; and sections 105, 206, 220 and 240.
Bus Transportation
There are various bus stops surrounding the stadium. Please refer to the Valley Metro Bus route maps online at www.valleymetro.org.
Disabled Cart Services
Outside Stadium: There is a courtesy disabled cart service from the disabled parking lots only. These carts are for disabled fans and one companion only. The carts only transport fans to the closest stadium entrances (northeast and southeast stadium gates). The cart service is available pre game after parking lots open, throughout the game, and for one hour following the game. Post-game carts shuttle guests from the northeast and southeast stadium gates to the disabled parking lots.
In Stadium: A cart service (passenger and wheelchair carts) is provided for guests requiring assistance within the gates of Sun Devil Stadium. Carts transport guests from inside the stadium gates to the main concourse upon arrival and from the main concourse to the stadium gates upon departure. The cart service begins at 6:30 p.m. and concludes once the stadium has been cleared. Travel to the loge level and upper deck is limited, so please arrive early. All travel to the loge level and upper deck stops 15 minutes prior to kickoff. There are four (4) designated pick up and drop off areas located just inside the southeast, southwest, northeast and north gates. These carts do not leave the stadium anytime throughout the event.
Code of Conduct
Fans wearing clothing deemed obscene or indecent will not be allowed entry and are subject to ejection from the stadium. Foul or abusive language and obscene gestures will not be tolerated. Fighting, taunting, threatening remarks and inappropriate gestures will not be tolerated. Intoxication or other signs of impairment related to any type of illegal drug or excessive alcohol consumption will not be tolerated. Excessive standing in seating areas that blocks the view of other fans will not be tolerated. Other actions that cause a disruption and hinder the enjoyment of the game for other fans per the judgment of the stadium staff or security will not be tolerated.
Comments and Concerns
We value your opinion as a fan. Please feel free to express your comments or concerns to us at feedback@fiestabowl.org.
Concessions
Sodexo is the exclusive food provider at Sun Devil Stadium. Concession stands accept cash and credit cards (MasterCard, Visa, American Express and Discover). The minimum purchase on a credit/debit card at the concession stands is $10.
Elevators
Elevator access is limited throughout Sun Devil Stadium. Individuals with specific needs for elevator access to seating areas should contact guest assistance inside the stadium.
Emergencies
All ticket holders should record their section, row and seat numbers at home and/or office. Child care providers and family members should have this information. In case of an emergency, call (480) 965 7064. Messengers only will be able to locate individuals with seat locations.
Entrance Gates
There are entrances on the north and south end of the stadium. The northwest gate and field level walkway will not be open to the public. Fans sitting in sections 16 21 must walk up the stairs and down to their sections.
Fan Behavior
The Insight Bowl wants all fans at the stadium to enjoy the game, so please be considerate of your neighbors. Failure to comply with stadium policies may result in ejection from the game. Once you leave the stadium, there is no re-entry. The Insight Bowl invites you to tastefully support your team, but please note that banners and signs may be revoked at the discretion of stadium security.
First Aid
There are two first aid stations at field level behind section 40 in the south end zone and on the main concourse behind the concession stands at sections 14 18. Ambulances are available for emergencies.
Guest Assistance Centers
Guest assistance centers are located behind section 14 and just inside the southeast gate. You may obtain information about surrounding cities, request assistance, offer suggestions, register complaints and pick up prizes (if applicable).
Lost and Found
Recovered items are turned in to the police station at section 7 during the event. Guests needing to claim a lost item can do so at the police station. Any item not claimed during the game will be given to the ASU Office of Athletic Operations and Facilities the Monday following the event. Please call (480) 965 3933 to claim your lost item.
Merchandise
Merchandise stands are located throughout the stadium. Locations include the plaza, northeast, southeast, southwest, northwest, and upper concourse. There will be two merchandise stands located outside the stadium one on the plaza adjacent to the light rail station, another on the corner of Rio Salado and Packard. Fans may purchase the collectible game program at all main entrances outside the stadium and at merchandise booths inside the stadium for $10 per program.
Metro Light Rail
Please refer to www.valleymetro.org for information regarding fares, schedules and locations.
Police
The police station is located on the west concourse behind section 7. Police are available throughout the stadium to render assistance.
Re-Entry
Re-entry is not allowed.
Restrooms
There are 35 accessible restrooms located throughout Sun Devil Stadium. There are men s and women s wheelchair accessible restrooms on the east, west and north main concourse. Family restrooms are located behind sections 10 and 28 and behind section 38/39. There are portable toilets located throughout the parking lots.
Scanners
Radio frequency scanning devices are prohibited in Sun Devil Stadium and the parking lots.
Security
There will be bag searches upon entrance to the stadium. All fans are subject to security screening prior to entry inside the stadium, including a physical pat down and inspection of all items brought inside the facility.
Permissible Items
• Bags including fanny packs, back packs and purses smaller than 12 x 12 x 12
• Banners or signs no larger than 3 x 2 and not affixed to a pole
• Binoculars
• Blankets
• Cameras (length of lens must be smaller than width of the base unit, no flash photography)
• Cell phones/pagers
• Diaper bags (only if accompanied by a baby/infant)
• Seat cushions
• Small personal size retractable umbrellas
• Small umbrella strollers (must collapse to fit under seat)
• Water (one, factory sealed, non-frozen, 16.9 ounce/500ml water bottle
Non-Permissible Items
• Aerosol cans
• Alcohol
• Animals (except service animals)
• Any item deemed inappropriate or hazardous by stadium security
• Bags (of any kind) larger than 12 x 12 x 12
• Bats
• Brooms
• Clothing deemed obscene or indecent
• Coolers or ice chests of any kind
• Fireworks
• Folding chairs
• Food (except for children under the age of 2)
• Footballs and beach balls
• Glass bottles, cans, containers including coolers and thermos jugs
• Illegal drugs
• Items such as newspapers, handbills, flyers, memorabilia, promotional materials, etc. may not be distributed anywhere in Sun Devil Stadium or on Arizona State University property without permission of the Insight Bowl
• Large/golf umbrellas
• Laser devices/pointers
• Metal objects, poles or box cutters
• Noisemakers of any type
• Promotional items (cups, shakers, flags, etc.) with commercial slogans or identification are not allowed on the premises without the permission of the Insight Bowl
• Radios without earphones
• Signs, flags and banners larger than 3 x 2. (Items that can be held by one individual, reflect good sportsmanship and do not block the view of other ticket patrons may be permitted.) In no case may a sign, flag or banner be affixed to any structural area of the stadium, including the wall around the playing field.
• Strollers (exception: small umbrella strollers)
• Video cameras and video capable cellular phones
• Video equipment or monopods/tripods
• Weapons, including, but not limited to, firearms and knives
• World Cup” Vuvuzelas
Smoking
Smoking is not allowed in the seating areas and restrooms within Sun Devil Stadium. There are designated smoking areas located throughout the stadium. Locations include behind sections 18 19,
24 25, 36, 113 114, 139 140, 201 202, 232 233 and the TV pad entrance. Each designated smoking section offers a television broadcasting the game.
Stay Healthy
It is cold and flu season. We encourage fans to use the hand sanitizers offered throughout the stadium.
Texting
All guests are encouraged to utilize the text messaging system if you have an issue or concern within Sun Devil Stadium. To utilize this system, text Sparky <SPACE> issue and location to 69050. Standard text messaging rates apply.
Weather Notice
U.S. Weather Service records indicate the Valley of the Sun enjoys sunshine 85 percent of the year, making it the sunniest resort destination in the United States. Although summer temperatures routinely reach triple digits, the winter months are much cooler and December evenings are often chilly. When planning your attendance at this year‘s Insight Bowl, please remember to wear layered clothing and bring a coat. The sun is expected to set at approximately 5:30 p.m. MST on Friday, December 30, 2011.
Therefore, though you may be experiencing a beautiful 66 degree day on your way to the stadium, temperatures could drop as low as 40 degrees before the game reaches halftime. There is a no re-entry policy in effect, so be sure to plan ahead before entering the stadium.