Stadium Policies

Tostitos Fiesta Bowl

PARKING LOT GUIDELINES
Parking lots open at 12:30 p.m. No vehicles will be admitted earlier. A pass is required for every vehicle in the lots surrounding the stadium. Lots close one hour after the game. Fans are asked to follow the direction of the parking staff to quickly park. Vehicles not parked in a location instructed by parking staff are subject to tow. Fans who wish to park next to friends must arrive at the same time; spots cannot be held for fans arriving at a later time. Golf carts, Segways, skateboards, scooters and other non-licensed motorized vehicles are not permitted within the lots. Portable public address systems are not permitted and sound systems inside vehicles may not be played at excessive volumes as determined by parking lot or security staff. Advertising goods or services is not permitted in the lots, including but not limited to vehicles with exterior advertising and commercial signage hung from tents. Lots are patrolled by security staff and local law enforcement officers. The Code of Conduct will be enforced throughout all lots. Parking is at your own risk and neither the Tostitos Fiesta Bowl nor University of
Phoenix Stadium is responsible for any damaged or stolen property.

DISABLED CART SERVICES
There is a courtesy disabled cart service from the disabled parking areas contiguous to the stadium. These carts are for disabled fans and one companion. They take fans to the closest entrance only. Cart service is available beginning at 2:30 p.m., throughout the game, and one hour following the game. Please look for golf carts labeled “Disabled Shuttle.” There are no cart services inside the stadium. If a person needs additional assistance, please contact a guest services representative inside the stadium.

AUTOMOBILE ASSISTANCE/AAA ARIZONA
Automobile assistance is available in the parking lots surrounding University of Phoenix Stadium by AAA Arizona, the official towing partner of the Tostitos Fiesta Bowl. If you encounter car trouble at the end of the game, please raise the hood on your vehicle or call (623) 433-7156. Parking staff will dispatch a service vehicle to help resolve the situation or contact a local repair service to assist.

TAILGATING
Tailgating in the parking lots must be limited to the area directly in front or behind the vehicle. Tailgating in empty stalls or on the lawns is prohibited. Passes may not be purchased for use as tailgating space. Consumption of alcoholic beverages is legal only in designated tailgating areas and specific events sponsored by the Tostitos Fiesta Bowl. Natural gas or propane grills are permitted in the parking areas; charcoal grills and glass containers are not permitted. Fans are limited to preparing food for their family and friends. Private catering companies are not allowed in the parking area. The sale of food and beverages to other fans is not permitted. Tailgating activities are not allowed to resume after the game.

NEIGHBORHOOD PARKING
The City of Glendale prohibits parking in undesignated areas or on residential streets. It is unlawful for homeowners to charge for parking on their property. Please be respectful of the residents and businesses around the stadium. Be aware the City of Glendale enforces all traffic laws and ordinances. Police do not allow event traffic to reach the stadium through local neighborhoods. Please only use arterial streets.

TICKET OFFICE
The Fiesta Bowl Ticket Office is located at 7135 E. Camelback Road #190 Scottsdale, AZ 85251. Tickets may be claimed at this location until Wednesday, January 2, 2013. The ticket office operates from the University of Phoenix Stadium box office only on game day, January 3, 2013.

WILL CALL
Will Call will be open from 8:30 a.m.-5:00 p.m., Monday-Friday at the Fiesta Bowl Ticket Office in Scottsdale (additional hours may be added for weekends/holidays). Items purchased over the phone or online within 10 days of the event date automatically will be placed at Will Call within two days of purchase. On game day, Will Call will open at 12:30 p.m. at the University of Phoenix Stadium ticket office located on the northeast side of the stadium near Gate 2.

NCAA-designated player Will Call will be located south of the West Club entrance (visiting team) and north of Gate 3 (home team). It opens at 4:00 p.m.
Team Will Call will be located at the main ticket office near Gate 2. A photo identification card that corresponds with the purchaser’s name and credit card used to purchase the tickets are required when claiming will call items. The ticket office closes at halftime of the game.
Will Call for College Football’s Biggest Party and Stadium Club is located at the ticket tent at the main entrance of the parties.

TICKET RESALE / SCALPING
The resale of event tickets, regardless of price, is prohibited in the City of Glendale including the stadium and parking lots. Fans who purchase tickets from someone other than the Fiesta Bowl do so at their own risk because those tickets could be counterfeit. The Fiesta Bowl is not responsible for and will not provide a replacement or refund of any kind for tickets purchased through a secondary ticket provider.

CHILDREN
Children ages 2 and under do not need a ticket; however, they must sit on a parent’s lap. Lap passes are not required. Children ages 3 and older need their own ticket in order to enter the stadium.

DISABLED SEATING
Disabled seating is located on all three concourses, including all lofts. All levels can be accessed by elevators located in proximity to the five stadium entrances. One power outlet is available at each disabled seating platform for the use of guests with electric wheelchairs and other medical equipment. If you need to exchange your current ticket for a disabled seat, please contact the Fiesta Bowl Ticket Office.

LOST / STOLEN TICKETS
If your ticket has been lost or stolen, please contact the Fiesta Bowl Ticket Office and a duplicate pass will be issued. The cost of replacing a lost ticket is face value of the ticket. The duplicate pass will supersede the original. Should original tickets be found, they may be returned to the Fiesta Bowl Ticket Office within two weeks following the game for a full refund. There is no cost to replace a stolen ticket for which you can provide a police report.

CODE OF CONDUCT
Fans wearing clothing deemed obscene or indecent will not be allowed to enter and are subject to ejection. Foul, abusive or obscene language or gestures are not tolerated. Fighting, taunting or threatening remarks or gestures are not tolerated. Intoxication or other signs of impairment related to any type of illegal drug or excessive alcohol consumption are not tolerated. Excessive standing in seating areas that blocks the view of other fans in the stadium is not tolerated. Attempting to enter or access the playing field without the proper credential will be considered trespassing and is grounds for immediate ejection and arrest. Other actions that cause a disruption and hinder the enjoyment of the event for fans per the judgment of staff or security is not tolerated. Fans who do not follow the Code of Conduct will be subject to ejection without refund.

ALCOHOL
The Tostitos Fiesta Bowl strongly encourages all fans to exercise responsible consumption of alcoholic beverages. Fans should be aware of the following policies:

Any fan who shows signs of impairment and/or intoxication will not be allowed to enter or will be ejected and subject to arrest.
No alcoholic beverages can be brought inside the events. Any attempt to bring in alcohol or possession of an alcoholic beverage not purchased from the event concessionaire may result in ejection.
State of Arizona law prohibits the sale of alcoholic beverages to persons under the age of 21. All fans should be prepared to show proper identification if requested by the concessionaire staff member. Failure to comply may result in ejection.
Fans providing alcoholic beverages to persons under 21 years of age will be ejected and subject to arrest.
Concessionaire staff members reserve the right to deny service to fans who show signs of impairment and/or intoxication.
A maximum of two alcoholic beverages or 32 ounces of beer will be sold per person per transaction.
Alcohol sales cease at the beginning of the third quarter.
Management reserves the right to change these policies and procedures at any time without prior notice.

DESIGNATED DRIVER “GOOD SPORT” PROGRAM
To show appreciation for their dedication to get friends and family home safely, Budweiser/Hensley rewards all designated drivers with a coupon for one complimentary non-alcoholic beer. To be a designated driver, fans over the age of 21 with a valid driver’s license may sign up pre-game at a stadium Guest Services location.

SECURITY
All fans are subject to security screening prior to entering the stadium, including a physical pat down or metal detector wanding and inspection of all items brought inside the facility. Fans can expedite this procedure by removing their hats and emptying their pockets of any items before reaching security. Fans who elect not to consent to this security screening will be denied entry. Due to these security procedures, fans are encouraged to enter the stadium at least 45 minutes prior to kickoff. There are no lockers available outside the stadium to secure non-permissible items nor can items be held by security staff. Fans should be aware of the following nonpermissible items:

Aerosol cans
Alcohol
Animals (except for service animals)
Any item deemed inappropriate or hazardous by stadium security
Bags larger than 12” x 12” x 12” with no one dimension or side larger than 12” (small fanny packs, backpacks, purses and diaper bags, if a companied by a baby/infant, are allowed)
Banners or signs larger than 3’ x 2’
Beverages, beverage containers, bottles, cans and thermoses (one factory-sealed, non-frozen 500mL/16.9 fl. oz. bottle of clear water per person is allowed)
Brooms, poles or sticks of any kind
Cameras with professional photo lenses larger than eight inches and mono/tripods
Chewing tobacco and E-cigarettes
Clothing deemed obscene or indecent
Coolers of any kind
Fireworks
Folding chairs
Food (except for children under 2 years of age)
Footballs and beach balls
Laptop computers (tablet devices are allowed)
Laser pointers
Noisemakers including whistles, horns, bells, etc.
Radios (except personal radios accompanied with headphones)
Radio frequency scanning devices
Rollerblades or skateboards
Strollers must be checked at a Guest Services location within the stadium; small umbrella strollers must collapse and fit underneath seat
Umbrellas
Video cameras
Weapons including, but not limited to, firearms & knives

SMOKING
In accordance with the Smoke-Free Arizona Act, the stadium is a nonsmoking facility, including e-cigarettes. There are three designated smoking locations on the main concourse located outside Gate 2 and outside the doors at section 102 & 137. Fans on the club, loft and terrace levels may access the designated smoking locations on the north ramp. Fans outside the stadium must be at least 20 feet away from any stadium entrance while smoking. Fans who do not comply with the smoking policy are subject to ejection.

RE-ENTRY
Re-entry is not allowed.

ANIMALS
Guide, signal and service animals are allowed with fans who need their assistance. No pets or other animals are permitted.

ASSISTED LISTENING DEVICES
Assisted Listening Devices (ALDs) are available and can be checked out at Guest Services locations by sections 104, 123, 417 & 448. A valid driver’s license or other form of identification is required.

ATMS
ATMs are located on the main concourse at sections 102, 136 & 137, club concourse at sections 216 & 233 and the terrace concourse at section 416 along with additional Portable ATMs throughout the stadium. ATMs also are located in the pre-game parties surrounding the stadium.

CONCESSIONS
Rojo Hospitality Group is the exclusive food service provider at University of Phoenix Stadium. Fans may obtain a concession stand guide at any of the guest services locations inside the stadium. Concession stands and merchandise locations accept American Express, Discover, MasterCard and Visa.

ELEVATORS
Elevators are only to be used by disabled guests and loft-level ticket holders. There is an elevator located near each main entrance for general ticket holders with disabilities and one at each club entrance for club level ticket holders with disabilities and for loft ticket holders.

Hyundai Gate 1: Near section 103
Gila River Club West: Entrance/near section 113
University of Phoenix Gate 2: Administrative entrance/near section 123
Insight Club East: Entrance near section 128
Budweiser Gate 3: Near section 136

EMERGENCIES
Fans should record their section, row and seat numbers at home and office. If an emergency arises during the game, please call the Security Office at (623) 433-7156 with the seating information and a stadium staff member will be sent to that location. Per stadium policy, announcements will not be made over the public address systems to locate someone.

LOST CHILDREN AND GUESTS
Children who are separated from their family or friends will be escorted by a stadium staff member to the closest Guest Services location in the stadium. All children are encouraged to stop by a Guest Services location to procure a child locator wristband when they enter the stadium.

ESCALATOR
The stadium is equipped with escalators located adjacent to the three public and two private entrances. The escalators located directly inside Gates 1 and 3 allow fans access to the club level and terrace concourse. The escalators located at Gate 2 provide fans direct access to the terrace concourse only. The escalators at the Club West and Club East entrances are reserved for club and loft ticket holders and access the club level only. The escalators run in the upward direction through halftime and change to the downward direction during the second half to speed exiting at the conclusion of the game. Fans should never walk up or down a non-operational escalator. There is an escalator/ramp tandem located at Gate 2. Both bring guests from the main concourse to the upper terrace with access points to the club and loft levels for those with appropriate tickets.

FIRST AID
The stadium has four first-aid locations to assist fans throughout the event. The first-aid offices are located along the main concourse near sections 122 & 136 and terrace concourse near sections (416 & 448).

GUEST SERVICES
Outside Stadium: There are four Guest Services locations outside the stadium in the surrounding parking lots (see parking map on page 4 for exact locations). There is also a Guest Services booth inside College Football’s Biggest Party. Please visit this booth for answers to pre-game questions. Inside Stadium: Guest Services locations are near sections 104, 123, 417 & 448. Please visit one of the four Guest Services locations for any needs you have during the game.

LOST AND FOUND
Claim forms are available to report missing items at Guest Services locations. After the game, fans inquiring about lost items should call the University of Phoenix Stadium Security Office at (623) 433-7147. University of Phoenix Stadium and the Tostitos Fiesta Bowl cannot be held responsible for lost or damaged items.

MERCHANDISE
Merchandise stands are located throughout the stadium. Major credit cards are accepted at merchandise stands. Fans may purchase the collectible game program at various locations based on availability. Merchandise also may be purchased inside College Football’s Biggest Party and outside the stadium.
Other Sports in the Valley The Fiesta Bowl would like to recognize the Phoenix Suns for their support of the Tostitos Fiesta Bowl. Show that you’re all for orange and be there live to witness Phoenix Suns basketball as the Suns take on the Philadelphia 76ers on Wednesday, January 2nd and the Utah Jazz on Friday, January 4th. Secure your seats today at suns.com/tickets or call 1-800-4NBA-TIX. The Fiesta Bowl would also like to recognize and thank the Phoenix Coyotes for their support in making this year’s games a success. We greatly appreciate the Coyotes’ commitment to our efforts towards making your stay in Arizona a pleasurable one. Please visit PhoenixCoyotes.com for information on game dates and ticket specials.

PAY PHONES/TDD PHONE
The stadium does not offer pay phones. However, fans can request the use of a phone at any of the four Guest Services locations. A TDD phone for hearing and speech-impaired fans is located at the Gate 1 location.

REST ROOMS
There are 50 men’s, women’s and family restrooms located throughout the stadium. All restrooms are ADA accessible and equipped with a baby-changing table. Portable restrooms are located around the stadium and inside the pre-game parties.

TEXTING
If you require assistance or wish to report violations of the Code of Conduct during the game, stadium staff may be reached via text message. Text “Cards <SPACE> issue and location” to 57375.

WEATHER INFORMATION
U.S. Weather Service records indicate the Valley of the Sun enjoys sunshine 85 percent of the year, making it the sunniest resort area in the United States. Although summer temperatures routinely reach triple digits, the winter months are much cooler and January evenings are often chilly. When planning to attend this year’s Tostitos Fiesta Bowl, please remember to wear layered clothing and bring a coat. The sun is expected to set at approximately 5:30 p.m. (MST) on January 3, 2013. Therefore, while you may be experiencing a beautiful 66-degree day on your way to the stadium, temperatures could drop as low as 40 degrees before the game reaches halftime. University of Phoenix Stadium’s retractable roof may be open during the game, so please dress accordingly.

View Weather Conditions

WEAPONS
Fans are not permitted to bring firearms or any other weapons inside the events. In accordance with Arizona House Bill 2457, law enforcement officials attending the events are permitted to bring a firearm if he/she is in compliance with the Arizona peace officer standards and training board requirements.

WHERE DO I BUY DISPOSABLE CAMERAS, BAND-AIDS, ETC?
There are no convenience stores in the immediate area surrounding the stadium to purchase everyday items. The closest retail establishments are Cabela’s Outdoor Outfitters on the north side of Glendale Avenue and Westgate City Center. Both are located north of University of Phoenix Stadium.

WILL THE STADIUM ROOF BE OPEN?
A decision to open or close the roof will be announced two days before kickoff. Please keep in mind that while University of Phoenix Stadium has a roof, it does not have heat. Therefore, temperatures inside the stadium may be cooler than you expect. There is a no re-entry policy in effect, so plan ahead before you enter the stadium.